Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.8
Location
8.0
Service
5.8
Dining
9.8
Guest reviews
7.4/10
based on 5 reviews
9.4
9.4/10 based on 124 reviews
Michael
United States of America,
November
2024
7.2/10
I had a great time staying at this hotel, enjoying both the ambiance and the dining experience. The rooms were spacious and beautifully decorated, making it a comfortable retreat. However, my experience was marred by the lack of access to hotel facilities on one day due to a wedding event, which was quite disappointing. While the staff was nice, the service could have been improved, especially during busy times.
Rooms
9.0
The rooms were spacious and beautifully decorated, offering a modern and comfortable feel.
Service
6.0
Service was attentive but could be better during busy periods, as my room service experience was frustrating.
Location
Dining
9.0
Dining was a highlight, with fresh ingredients and excellent breakfast options. I loved both the Western and Japanese choices.
Facilities
5.0
The hotel had great facilities, but the restriction on access to the pool area during a wedding was very disappointing.
Beth
United States of America,
September
2024
9.0/10
My stay at this hotel was wonderful, especially for celebrating a special occasion. The atmosphere was very private, perfect for spending quality time with a loved one. The breakfast options were diverse and delicious, yet the room's difference between the Penthouse Suite and regular room wasn't significant. Despite the all-inclusive pricing being a great value, the limited number of rooms might make it hard to book during peak times.
Rooms
8.0
The rooms were spacious and comfortable, providing a homely feel. The Penthouse Suite didn't seem much different from a regular room, so I recommend booking a standard room for a fantastic experience.
Service
9.0
The service was impeccable; the staff was attentive without being intrusive, and the welcome sparkling wine was a lovely touch.
Location
Dining
10.0
Breakfast was a highlight, with fresh ingredients and a choice between Japanese and Western dishes. I loved my Eggs Benedict with Mimosa!
Facilities
9.0
The hotel has great facilities, including a private jacuzzi and a lovely lounge area to relax. Reservations for the outdoor onsen were a great option too.
Jacob
United States of America,
September
2024
8.0/10
The hotel has a unique and eclectic vibe with beautifully decorated rooms, but my experience was marred by poor management during a wedding event that restricted our access to facilities. The breakfast was delicious and the warmth of the staff during our arrival was appreciated, but the lack of communication and a satisfactory response to our grievances left me deeply disappointed.
Rooms
9.0
The rooms were spacious, beautifully decorated, and modern but not overly minimalist.
Service
5.0
The service was frustrating, as room service had a limited menu and ordering was quite challenging.
Location
Dining
10.0
Breakfast was amazing, with a salad buffet and various delicious combination plates available until late.
Facilities
Leon
United States of America,
September
2024
5.8/10
I had high hopes for this hotel based on its unique and stylish decor, but my experience took a turn for the worse when we were completely restricted from enjoying the facilities due to a wedding event. The rooms were spacious and beautifully decorated, which I loved, but the service left much to be desired, particularly when it came to room service. The location was great, near JR Hakata station, making it convenient for exploring. Overall, the experience was mixed with lovely rooms but very poor service and lack of access to amenities.
Rooms
9.0
The rooms were spacious and beautifully decorated, combining modern style with a cozy vibe.
Service
5.0
The service was frustrating, especially when trying to get room service, and there was no acknowledgment of the issues we faced.
Location
9.0
The hotel is conveniently located near JR Hakata station, making it easy to get around.
Dining
Facilities
5.0
Unfortunately, we were unable to use the hotel facilities due to restrictions during a wedding event, which was really disappointing.
William
United States of America,
September
2024
7.4/10
This hotel offers a unique experience in Fukuoka with its remarkable originality. The breakfast is excellent and served until late, and the free minibar is a fantastic perk. However, the unexpected restriction on pool access due to a wedding left a sour taste in my mouth, and the room service experience was frustrating.
Rooms
9.0
The rooms are spacious and beautifully decorated, providing a modern yet cozy atmosphere.
Service
6.0
While the staff are attentive and welcoming, my experience with room service was disappointing due to communication issues.
Location
7.0
The hotel is in a fairly convenient location, but not ideal during events as we were restricted to our rooms.
Dining
10.0
Breakfast options are diverse and feature fresh local ingredients; it was definitely a highlight of my stay.
Facilities
5.0
Restrictions on amenities like the pool during events were frustrating and affected the overall experience.
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